Independent public transport, cycling and walking news & comment. Supporting all forms of moving towards a more environmentally sound NZ

Wednesday, June 29, 2011

Short and blunt drivers do nothing to win patronage in Invercargill

Tranzwatching in Invercargill, Te Wai Pounamu, New Zealand

According to The Southland Times a survey of passengers on Invercargill's urban bus services has revealed up to 55% of passengers off-peak and 49% of passengers peak-time rate feelings of safety and security "very poor", with the driver attitudes identified as a prime factor.

Comment Apart from being a pain in the butt for passengers drivers with unpleasant attitudes and driving styles under-mine potential patronage growth, and consequently extra work, overtime and security of employment for themselves and other drivers.

Passenger transport is a service industry - if a driver does not enjoy helping and supporting residents and visitors to get the best possible quality bus service he or she is in the wrong industry.

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